Refund & Return Policy

At RKW Supply CO LLC, we aim to ensure a reliable and professional experience for all customers. This policy outlines the conditions under which returns and refunds may be accepted.

Returns
Returns may be accepted within 30 days of delivery for items that are unused, unopened, and in their original condition and packaging. To be eligible for a return, proof of purchase may be required.

Certain items may not be eligible for return due to hygiene, safety, or product type restrictions. These include personal care items, consumables, and products marked as non-returnable at the time of purchase.

Refunds
Once a returned item is received and inspected, we will notify you regarding the status of your refund. If approved, refunds will be processed back to the original method of payment within a reasonable processing time.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us promptly with relevant details. We may request photos or additional information to assess the issue and provide an appropriate resolution.

Return Shipping
Customers may be responsible for return shipping costs unless the return is the result of a confirmed defect or fulfillment error.

How to Request a Return
To request a return or refund, please contact us at:
rkwsupplycollc@gmail.com
Include your order details and a brief explanation of the request.

Policy Updates
RKW Supply CO LLC reserves the right to update or modify this policy at any time. Any changes will be posted on this page.